35bat Privacy Policy — How We Protect Your Data

1 Introduction

35bat (https://35bat.pro) is a trusted online gaming and betting platform in Bangladesh. We believe your personal information belongs to you — and protecting it is our responsibility.

This Privacy Policy applies to the 35bat website, mobile app, and all related services. It covers what data we collect, why we collect it, how we use it, and what rights you have over your information.

Our Privacy Policy is built to international data protection standards and is regularly updated. Your trust is the foundation of everything we do.

2 What Information We Collect

Various types of information are collected when you register and use 35bat. See below for a breakdown by category:

We only collect what is necessary. 35bat will never ask for unnecessary or excessive information.

3 How Your Information Is Used

35bat uses your data only for defined purposes. No information is ever used beyond its authorized scope.

• Account Management: To create your profile, verify logins, and deliver our services.
• Financial Transaction Processing: To ensure deposits and withdrawals are completed securely.
• Age & Identity Verification (KYC): To comply with regulatory requirements.
• Customer Support: To resolve your issues and provide customer support.
• Fraud Prevention: To detect and prevent suspicious activity.
• Promotions & Bonuses: To deliver offers relevant to you (with opt-out available).
• Platform Improvement: To analyze user experience and improve our services.
• Legal Compliance: To comply with government directives or court orders.

4 Who We Share Your Information With

35bat never sells your personal data to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking and Nagad to process your transactions.
• Game Providers: With licensed providers for operating slots, fish games, and other games.
• Law Enforcement: In response to valid legal requests or court orders.
• Fraud Prevention Services: With verification services for the detection of money laundering and fraud.

5 Cookie Policy

35bat's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Helps analyze which pages are most visited to improve site speed and performance.
• Functionality Cookies: Remembers your preferred language, theme, and settings.
• Marketing Cookies: Used to show you relevant promotions based on your interests. You can turn this off at any time.

You can delete or disable cookies at any time through your browser settings. Note that some features may not work as expected if you do.

6 Data Security Measures

35bat employs industry-leading security measures to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security during login.
• Firewall Protection: Robust firewall protection against unauthorized access and DDoS attacks.
• Database Encryption: All stored sensitive information is kept in encrypted form.
• Regular Security Audits: An independent team of external experts regularly audits our systems.
• Staff Training: Access to customer data is strictly limited, and every staff member is bound by a confidentiality agreement.

7 Data Retention Period

35bat does not retain your data longer than necessary. Specific retention periods apply depending on the type of information:

• Account Information: For the duration your account is active, and at least 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in line with financial regulatory requirements.
• KYC Documents: For up to 5 years from the date of verification.
• Customer Support Contact: Up to 2 years after the issue is resolved.
• Cookie Data: Upon session expiry or a maximum of 1 year.
• Marketing Communications: Deleted immediately upon withdrawal of consent.

8 Your Rights Over Your Data

You have specific rights over your personal data. 35bat respects all of the following:

• Right to Access Your Data: To find out what data we hold about you, submit a request to our support team.
• Right to Rectification: You can request corrections to any information that is inaccurate or out of date.
• Right to Erasure: Requests to delete your data will be honored unless a legal obligation requires us to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a portable, readable format.
• Marketing Opt-Out Right: You can contact support at any time to opt out of promotional communications.

To exercise any of the above rights, get in touch with us. We aim to respond within 30 business days.

9 Protection of Minors' Data

35bat strictly does not serve users under 18. We do not knowingly collect any data from minors.

If it is ever found that a minor has created an account using false information, all associated data will be deleted immediately and the account will be terminated.

If you believe your child is using 35bat, please contact our support team immediately — we will take prompt action.

10 Privacy Policy Updates

35bat may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered mobile number or a platform notification.

The date of any changes will be shown under the "Last Updated" section at the top of this page. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

For any questions or concerns about this Privacy Policy, please reach out to our 24/7 support team.